DHS - USCIS Transformation Program
Post date: Feb 22, 2017 11:45:34 AM
Duration of the Project: 2009 -2016
Intellisoft Technologies working with IBM helped USCIS enterprise-wide Transformation Program (IOE) to transition the agency from a fragmented, paper-based, operational environment to a centralized and consolidated environment, utilizing state of the art case management tools and a paperless adjudication process. This Program was a large-scale, complex undertaking that helped to form a foundation to USCIS-wide business processes and Information Technology (IT) re-engineering. It also helped to form new online operational customer accounts to facilitate transactions, track activities, and reduce identity fraud. The revised processes helped the agency to meet customer expectations for on-demand information and immediate real-time electronic service over the internet.
This Transformation Program (TPO) provided a centralized management structure to oversee all transformation activities within USCIS, including the coordination of several initiatives converting the current mix of legacy infrastructure and paper-based business processes to electronic-based business processes.
The objectives and long term benefits of this Transformation includes:
National Security and Integrity: Ensure the integrity of the immigration system and help to safeguard the country by effectively collecting, analyzing and sharing information used to verify identity, eligibility, and status of individuals seeking to become citizens of the U.S. or study, live or work in the country.
Customer Service: To deliver world-class customer service by adjudicating requests for benefits accurately and within acceptable timeframes, by providing timely and accurate information about immigration benefits and the status of customer requests, and by promoting civic values
Operational Efficiency: To innovative, flexible, and accountable organization that invests in its people and infrastructure to ensure cost-effective and consistent results.
Intellisoft work included supporting development in the areas of Document Management, Digitizing Paper document, Business Analytics reports, User Interface development and Service Integration through SOA based WebServices.